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Benefits and Differences


Formal complaint process

A structured process but not a formal complaint

Formal complaint

Confidential, and can be anonymous

Confidential but cannot be anonymous

Off the record (ie without prejudice)

On the record and must be acted upon

Non disciplinary


Peer led

Management led

Outcome determined by the parties involved

Outcome determined by management

No blame, no judgements, no findings of wrongdoing

Can be findings of wrongdoing, with judgements and blame

Encourages professional relationships

Management imposed resolution can detrimentally impact professional relationships

No Workforce Relations involvement

Workforce Relations manages the process